Hotel and retail operations performance improvement
Customer acquisition and loyalty management
Technology Integration and Business Intelligence
Product management and supply chain optimization
Facilities management
Customer retention and market growth strategies
Strategic pricing, promotions management and margin optimization
Deployment of LEAN and Six Sigma methodologies for process improvement
Areas of expertise
Deploying innovative service models.

Hospitality, Retail and Hotels
Success in services that are customer-facing such as hospitality and retail hinge upon consistent delivery of service across the brand, while customizing an approach to an increasing customer segmentation. Technology has allowed companies to segment customer bases on a wide set of profiles; however, without integrating processes to efficiently deliver goods and services, an organization’s cost can increase dramatically and erode profits. Knowing the customer and responding to their needs has become a baseline standard.