This article explores how the human element can be further developed alongside automations to improve efficiency and internal processes while promoting employee retention and the level of service.

Historically, corporate culture was viewed as organic or established by the founders. However, in todays environment of AI, remote working, etc. the company culture and service model can become lost and potentially bring down a company.

Companies that rush into implementing AI technologies with the hope of saving money and gaining efficiencies run the risk of loosing customers. This article explores the risks and recommends steps to consider.